Alerts - Error files
NOTE:
To add this product to your account, contact a Telesign expert. This product is available for full-service accounts only.
This page provides technical details for the error files that you receive from the service when one or more numbers in your subscription file cannot be processed.
SFTP location
/home/ts_products/phone_id_monitor/customer_data/{your_suborg_id}/out/
| Variable | Description |
|---|---|
| your_suborg_id | A number from Telesign identifying your organization. |
Example
/home/ts_products/phoneid_monitor/customer_data/243203/out/
File naming convention
*{subscription_filename}.err.csv*
| Variable | Description |
|---|---|
| subscription_filename | The name of the subscription file the service was processing when these errors occurred. Use this to find the subscription file for troubleshooting purposes. |
Example
MONITOR_20190615T212834Z.err.csv
Rows
Error files contain a record for each operation that is rejected when the subscription file is processed.
Columns
The following table describes the fields used in the file.
| Column Header and Name | Description | Example |
|---|---|---|
| INDICATOR | The operation you tried to perform on this number (ADD or DEL). | ADD |
| MSISDN | The end user’s phone number you tried to subscribe or unsubscribe, in international format with country code. | 14089170002 |
| ERROR_CODE | Numeric code indicating why the operation is rejected. Alerts - Error codes contains a description of each possible code. | 3300 |
| ERROR_DESCRIPTION | Text explaining why the operation is rejected. | Phone number 14089170002 is already in monitoring list. |
Updated 5 days ago