Alerts - Error files



To add this product to your account, contact a Telesign expert. This product is available for full-service accounts only.

This page provides technical details for the error files that you receive from the service when one or more numbers in your subscription file cannot be processed.

SFTP location


your_suborg_idA number from Telesign identifying your organization.



File naming convention


subscription_filenameThe name of the subscription file the service was processing when these errors occurred. Use this to find the subscription file for troubleshooting purposes.




Error files contain a record for each operation that is rejected when the subscription file is processed.


The following table describes the fields used in the file.

Column Header and NameDescriptionExample
INDICATORThe operation you tried to perform on this number (ADD or DEL).ADD
MSISDNThe end user’s phone number you tried to subscribe or unsubscribe, in international format with country code.14089170002
ERROR_CODENumeric code indicating why the operation is rejected. Alerts - Error codes contains a description of each possible code.3300
ERROR_DESCRIPTIONText explaining why the operation is rejected.Phone number 14089170002 is already in monitoring list.