Alerts - Rejection files

This page provides technical details for the rejection files that you receive from the service when one of your subscription files cannot be processed.

SFTP location

/home/ts_products/phone_id_monitor/customer_data/{your_suborg_id}/out/

VariableDescription
your_suborg_idA number from Telesign identifying your organization.

Example

/home/ts_products/phoneid_monitor/customer_data/243203/out/

File naming convention

*{subscription_filename}.rej.csv*

VariableDescription
subscription_filenameThe name of the subscription file that this rejection is for. Use this to find the subscription file for troubleshooting purposes.

Example

MONITOR_20190616T000723Z.rej.csv

Rows

Rejection files contain just one record, with details related to the rejection.

Columns

The following table describes the fields used in the file.

Column Header and NameDescriptionExample
FILE_NAMEThen name of the rejected subscription file.MONITOR_20190616T000723Z.csv
ERROR_CODENumeric code indicating why the file is rejected. Alerts - Rejection codes contains a description of each possible code.3405
ERROR_DESCRIPTIONText explaining why the file is rejected.The file is empty.

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