Recordings - Overview



To add this product to your account, contact a Telesign expert. This product is available for full-service accounts only.

Telesign Recordings enables you to download or delete call recordings you have created using Telesign Voice.



If you are looking for commands to start, stop, pause, or resume a recording, see Voice - Record a call.

General requirements

  • Resource:
  • Protocols: https
  • Authentication: Basic
  • Encoding: Accepts only UTF-8 unicode characters as inputs.
  • Responds With: application/json

Basic usage

If you have the reference ID of the call for which you want to get recordings, skip to step 2.

  1. Make a GET request to the service to get a list of all recordings within a specified date range. Save the reference ID of each call.
  2. Make a GET{reference_id} request to the service to get recording details for one call by reference ID. Save the recording URLs. Repeat for each call.
  3. Download the recordings at those URLs.

For more usage details, see Recordings - Download recordings.



If the recording is stopped and then started again during a call, multiple call recording files are associated with that call's reference ID.

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