Speech recognition added to Voice

Who is affected: Full-service customers
Products affected: Voice

Changes

• None

Fixes

• None

New features

• Voice now includes speech recognition, which allows use cases such as navigating through an interactive voice response (IVR) menu via voice, or collecting voice survey responses.

Additional info

• See Voice - Play audio and detect speech for more information on how to implement speech recognition when using Voice.
• How this may affect you: Speech recognition allows you to replace traditional manual inputs, simplify data entry with voice-filled forms, leverage voice commands, and convert spoken language into text. Speech recognition provides a second option to gather information from end users in addition to digit collection (DTMF).