Speech recognition added to Voice
11 months ago by [email protected]
Who is affected: Full-service customers
Products affected: Voice
Changes: None
Fixes: None
New features: Voice now includes speech recognition, which allows use cases such as navigating through an interactive voice response (IVR) menu via voice, or collecting voice survey responses.
Additional info: See Voice - Play audio and detect speech for more information on how to implement speech recognition when using Voice.
How this may affect you: Speech recognition allows you to replace traditional manual inputs, simplify data entry with voice-filled forms, leverage voice commands, and convert spoken language into text. Speech recognition provides a second option to gather information from end users in addition to digit collection (DTMF).