Enhancement to boost model accuracy and reliability to combat IRSF added to Verify Plus

Who is affected: SMS Verify customers using Verify Plus
Products affected: SMS Verify with Verify Plus
Changes:
- SMS Verify customers now have an option for enhanced detection of IRSF:  The new enhanced International Revenue Share Fraud (IRSF) detection in Intelligence delivers improved customer fraud protection. Internal analysis showed a double-digit increase in block share under IRSF attack conditions and with even higher block share increases possible for specific country origins.
- No integration changes or preparation needed: Making use of this enhancement requires no special integration work for Intelligence 2.0 customers. To get started, Full-service customers should reach out to their customer contact and Self-service customers should contact our Customer Support Team.

Enhancements to Intelligence boost model accuracy and reliability to combat IRSF

Who is affected: Customers using Intelligence
Products affected: Intelligence
Changes:
- Intelligence 2.0 customers now have an option for enhanced detection of IRSF: The new enhanced International Revenue Share Fraud (IRSF) detection in Intelligence delivers improved customer fraud protection. Internal analysis showed a double-digit increase in block share under IRSF attack conditions and with even higher block share increases possible for specific country origins.
- No integration changes or preparation needed: Making use of this enhancement requires no special integration work - simply inform your customer contact of your interest in using this feature. If you are a self-service customer, contact our Customer Support Team to assist you with getting these enhancements.
- Possible increase in latency: While Telesign strives to minimize any impact on performance, customers should expect to experience an modest increase in latency when using this enhancement. However, the improved IRSF fraud detection accuracy outweighs the minor latency increase.

Breached Data identity attribute added to Phone ID

Who is affected: Full-service customers
Products affected: Phone ID
Changes:
- Breached Data identity attribute added to Phone ID: The Telesign Breached Data identity attribute flags phone numbers that have been involved in a recent data breach, helping prevent synthetic identity fraud and account takeovers by fraudsters using stolen passwords and credentials. See our solution brief. You can determine the date of the latest data breach, as well as any other personal identifiable information (PII) that was compromised in that data breach. This allows you to identify the accounts of the users whose PII was recently compromised. Accounts that belong to users impacted by recent data breaches are at additional risk of being targeted by fraudsters, as the users' data might be accessible on the dark web.
- Global coverage: Telesign Breached Data provides global coverage through a single API integration with very low latency. Check phone numbers against a dark web database of more than 166 billion breached data records across email, passwords, IP addresses, usernames, and geographies to confirm breach status.
- Continuous protection: Breached Data is updated daily so you can be informed of recently breached data, typically weeks or even months before anyone else.
- Coordinated coverage: Breached Data works with other Phone ID identity attributes through the same API.

Email added as a channel to omnichannel Messaging

Who is affected: Full-service customers
Products affected: Messaging
Changes:
- New channel added to omnichannel Messaging: Email joins SMS, MMS, WhatsApp, RCS and Viber as a Messaging channel that helps you create rich and reliable communications flows with your end users. Use the channels that your end users are most comfortable with and use daily.
- Email expands your communication options to your existing end-users: Using Messaging to send emails allows you to send individualized automated messages that deliver timely information to your end-users in direct response to specific transactions, actions, or events. These transactional communications allow you to build exceptional customer experiences that foster customer loyalty, driving repeat business and heightened customer retention rates.
- Email expands your channel fallback options: In addition to SMS, MMS, WhatsApp, RCS, and Viber, email increases your automated fallback options from one channel to another. For example, if SMS fails or times out because your end user's mobile device isn't working, your message can still be sent automatically using email if email is enabled as a Messaging fallback option.
- Email allows you to promote your brand: Your emails can include your corporate or brand logo plus links to images and videos to help drive end-user engagement. Links for your logo, images, and videos must be on publicly hosted URLs.

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Product learning and usage tools for Intelligence added to self-service portal

Who is affected: Self-service customers (including trial accounts)
Products affected: Self-service portal, Intelligence
Changes:
- New use case and solution tools: A new Solutions page provides you with solutions that address onboarding, account integrity, and engagement use cases that you can learn about and test.
- New product learning tools: We've added an explanation of product usage to the Intelligence product page and Q&As to provide answers to common questions about Intelligence.
- Learn more about Intelligence: You can learn more about Intelligence and common use cases for it. Articles devoted to fake account prevention and promotion abuse provide you with information on how to use Intelligence to effectively combat these two issues. You'll also find links to developer documentation for Intelligence.
- Immediately test Intelligence without code: You can use the step-by-step instructions to try Intelligence without using code. If you are a trial or self-service customer, this method is a great way to quickly learn about Telesign's Intelligence product.

Verify Plus and Intelligence enabled for self-service accounts

Who is affected: Self-service customers (including trial accounts)
Products affected: Self-service portal, SMS Verify, Verify Plus, Intelligence
Changes:
- Verify Plus enabled: All Self-service accounts can now activate the Verify Plus add-on for SMS Verify. When Verify Plus is active for an SMS Verify transaction, the send is blocked if the risk score of the phone number is too high.
- Verify Plus controls added to portal: In the Self-service portal, in your SMS Verify settings, you can now activate Verify Plus. You can choose either to enable it for all transactions or only for recipient phone numbers from specific countries.
Fixes: None
New features:
- Intelligence enabled: The Telesign Intelligence product is now available to Self-service accounts.
- Intelligence controls added to portal: A new Intelligence product page has been added to the Self-service portal; on this page you can search your Intelligence transaction history.
Additional info: None
How this may affect you:
- Decide on your blocking strategy: You can configure Verify Plus either to be active across all countries or only for a limited set of countries. You can also adjust the score threshold for blocking in the Self-service portal to be more or less strict.
- Activate Verify Plus: To take advantage of this new capability, you must turn on Verify Plus for your account in the Self-service portal. See How can I activate the Verify Plus add-on? for detailed instructions on how to activate Verify Plus.
- Adjust integration to handle Verify Plus callbacks: You can get insight into why each transaction was either blocked or allowed by Verify Plus by examining the payload of SMS Verify callbacks from Telesign when Verify Plus is active for your account. You might choose, for example, to create reporting that records how many SMS sends were blocked for each country. See SMS Verify - Screen recipients using Verify Plus for more technical details on how Verify Plus works.
- Save money: After activating Verify Plus for your account, you can avoid incurring the cost of sending SMS messages to risky phone numbers that might not belong to legitimate users. Use this add-on to mitigate the impact of bots, fake users, and fraudulent behavior.
- Add risk score evaluation to other workflows: You can adjust other parts of your system beyond SMS OTP flows to check risk scores for phone numbers (as well as other attributes) by integrating Telesign Intelligence. See Intelligence - Overview in our developer documentation to get started. You can also ingest the underlying reason codes that explain why we gave the score that we did, and use them to feed your own risk model.

Speech recognition added to Voice

Who is affected: Full-service customers
Products affected: Voice
Changes: None
Fixes: None
New features: Voice now includes speech recognition, which allows use cases such as navigating through an interactive voice response (IVR) menu via voice, or collecting voice survey responses.
Additional info: See Voice - Play audio and detect speech for more information on how to implement speech recognition when using Voice.
How this may affect you: Speech recognition allows you to replace traditional manual inputs, simplify data entry with voice-filled forms, leverage voice commands, and convert spoken language into text. Speech recognition provides a second option to gather information from end users in addition to digit collection (DTMF).

Pricing and template changes for WhatsApp messaging

Who is affected: Customers using Messaging with WhatsApp templates
Products affected: Messaging
Changes:
Updated WhatsApp template categories: WhatsApp has replaced its conversation categories. Conversations initiated by you are now divided into three new categories: "utility", "authentication", and "marketing". WhatsApp added a new category, "service", for all conversations initiated by the end user.
New authentication category: If you are sending one-time passcodes (OTPs) over WhatsApp, you should now use the new “authentication” category for your custom templates instead of the old “authorization” category, which is no longer supported. Authentication now includes a button to copy the one-time passcode (OTP), making it more convenient for your end users to securely authenticate.
Updated conversation-based pricing: Pricing has also changed, contact customer support for details. Pricing varies with the destination of the device and the conversation type. Note that Telesign uses conversation-based pricing for WhatsApp messaging, not pricing per individual message. Conversations are 24-hour message threads between you and your customers.
Changes to the Free Conversation tier: WhatsApp has changed the 1000 free conversations per month — this will apply only to conversations initiated by the end user and will no longer include any conversations by you.
Fixes: None.
New features: None.
Additional info: None.
How this may affect you:
‐ Updated conversation-based pricing reflecting the new categories is effective June 1 and you will be charged the applicable WhatsApp pass-through fee. Contact our Customer Support Team for more information about pricing and for assistance adapting existing templates.
‐ You must use the new categories "utility", "authentication", or "marketing" when using templates.
‐ If you use WhatsApp messaging for sending one-time passcodes (OTPs), you must update your authentication templates to include copy code buttons for OTPs.
‐ Your authentication templates must follow certain content requirements set by WhatsApp (no media, emojis, links, or parameters over 15 characters) or your templates will be blocked by WhatsApp.

SMS Verify enabled for self-service accounts

Who is affected: Self-service customers
Products affected: Self-service Portal, SMS Verify
Changes: Telesign is pleased to announced that all self-service accounts can now use SMS Verify. You can use this service to send one-time passcodes (OTPs) to your customers as part of your customer onboarding and verification workflows. The SMS Verify product is available and easily accessible within the Self-service Portal. The SMS Verify product page also allows you to easily access the SMS Verify transaction logs in the Self-service Portal. The logs are searchable and include transactions from the past seven days. Select SMS Verify transaction logs in the Self-service Portal to view your recent SMS Verify transactions by country, phone number, Reference ID, and Status Code.
Fixes: None
New features: SMS Verify is now available in the Self-service portal.
Additional info: None
How this may affect you: You'll find that SMS Verify is a simpler and more efficient way to send OTPs than using Telesign SMS to send OTPs. All you need to do is make a request to Telesign with the end user's phone number, and Telesign can take care of generating a time-based OTP code and sending it via an SMS message. You'll also have easy access to transaction logs in the self-service portal.

Direct link to Phone ID logs added to self-service portal

Who is affected: Self-service customers
Products affected: Self-service Portal
Changes: Phone ID transaction logs are now easier to access from the Phone ID product page in the Self-service Portal. The logs are searchable and include transactions from the past seven days. Select Phone ID transaction logs on the Phone ID product page in the portal to view your recent Phone ID transactions by country, phone number, and Reference ID. You can view each transaction's Status Code in the transaction logs.
Fixes: None
New features: Phone ID transaction search
Additional info: None
How this may affect you: Faster and easier access to transaction logs in the Self-service Portal.