Voice - Receive an inbound call
NOTE:
To add this product to your account, contact a Telesign expert. This product is available for full-service accounts only.
This page explains how to use Telesign Voice to receive an inbound call. This is often used for setting up an inbound IVR system.
NOTE
Telesign calls have a maximum call duration of four hours. You can also set a shorter maximum for an individual call.
Requirements
You must have the following:
- Telesign authentication credentials: Your Customer ID and API key.
- Telesign phone number: A voice-capable phone number you have purchased from Telesign to use as a caller ID. Contact our Customer Support Team for details.
- Customer event URL: A notification service you have set up for Telesign to post Event notifications to. See Voice - Receive Events with webhooks for instructions on how to set that up.
Be sure also to only use supported standards and codecs (see Voice - Supported standards and codecs).
Receive an inbound call
You receive an inbound call from Telesign via an incoming_call
Event.
Example (body only)
{
"event": "incoming_call",
"reference_id": "534e1848-235f-482d-983d-e3e11a04f58a",
"data": {
"to": "15555551212",
"from": "15558675309"
}
}
You then decide how you want to handle this event, for example by sending an Action to Telesign.
Updated 10 months ago