Voice - Receive an inbound call
NOTE:
To add this product to your account, contact a Telesign expert. This product is available for full-service accounts only.
This page explains how to use Telesign Voice to receive an inbound call. This is often used for setting up an inbound IVR system.
NOTE
Telesign calls have a maximum call duration of four hours. You can also set a shorter maximum for an individual call.
Requirements
You must have the following:
- Telesign authentication credentials: Your Customer ID and API key.
- Telesign phone number: A phone number you have purchased from Telesign to use as a caller ID. Purchase a number using the Telesign Phone Numbers API or ask our Customer Support Team to purchase a number for you. Make sure that the number is voice-capable (include the parameter and value
voice_capable=true
in your request to the Phone Numbers API). Refer to Phone Numbers API - Get Started for more details. - Customer event URL: A notification service you have set up for Telesign to post Event notifications to. See Voice - Receive Events with webhooks for instructions on how to set that up.
Be sure also to only use supported standards and codecs (see Voice - Supported standards and codecs).
Receive an inbound call
You receive an inbound call from Telesign via an incoming_call
Event.
Example (body only)
{
"event": "incoming_call",
"reference_id": "534e1848-235f-482d-983d-e3e11a04f58a",
"data": {
"to": "15555551212",
"from": "15558675309"
}
}
You then decide how you want to handle this event, for example by sending an Action to Telesign.
Updated 5 days ago